Terms of service

Last updated: November 09, 2025

ACCEPTANCE OF TERMS

Welcome to Vhalam, an exclusive collection of premium handcrafted groom's accessories by NB Fetawala. By accessing and using our website (vhalam.com), you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website or make a purchase.

BUSINESS INFORMATION

Vhalam is an online retail business operated by NB Fetawala, a 25-year-old brand based in Surat, Gujarat, specializing in premium groom's wear and accessories.

Business Address: NB Fetawala, Pani ni Bhint, Soni Faliya, Surat, Gujarat, India, 395003
Email: care@vhalam.com
Phone: 8485990114
Business Hours: 10 AM to 7 PM IST (Monday to Sunday)

PRODUCT INFORMATION

Vhalam specializes in premium handcrafted groom's accessories including:
- Rajwadi Safa (with innovative foldable feature and built-in velcro)
- Traditional Mala
- Dupatta
- Mojadi (traditional footwear)
- Brooch
- Kalangi
- Sherwani
- Bridal collection (coming soon)
- Other complementary groom's wear and accessories

All products are handcrafted and feature unique differentiators from market competitors. Each product is created with precision to meet our premium quality standards.

PRODUCT AUTHENTICITY AND QUALITY

All Vhalam products are genuine handcrafted items created with premium materials. We guarantee the authenticity and quality of every product. If you receive a product that does not meet our quality standards or is defective, please contact us immediately at care@vhalam.com.

ORDER AND PURCHASE TERMS

1. Product Availability
- All products are subject to availability. Prices are subject to change without notice.
- We reserve the right to limit quantities and refuse orders at our discretion.
- All orders are confirmed only after payment verification.

2. Payment Methods
- We accept multiple payment methods including credit cards, debit cards, net banking, and Cash on Delivery (COD).
- For COD orders, additional charges apply.
- All payment information is processed securely.

3. Order Confirmation
- Upon successful payment, you will receive an order confirmation email.
- This confirmation contains your order number and details.

SHIPPING AND DELIVERY

1. Shipping Timeframe
- Domestic shipments: 5-7 days
- International shipments: 5-7 days for dispatch + 7-10 days for delivery

2. Shipping Charges
- Domestic shipping: Free
- International shipping: Charged dynamically based on country and region
- COD option: Available with extra charges

3. Delivery Address
- Delivery is made only to the address provided during checkout.
- We are not responsible for delays caused by incorrect address information.
- Proof of delivery is required for all shipments.

4. Risk of Loss
- Products become your responsibility upon delivery.
- We are not liable for loss or damage after delivery.

RETURNS AND REFUNDS

Please refer to our Return and Refund Policy for detailed information regarding:
- Return eligibility and conditions
- Return request timelines (24 hours from delivery)
- Replacement policy (7 days from delivery)
- Return processing time (5-7 working days)
- Refund methods and timelines

USER RESPONSIBILITIES

When using our website, you agree to:
- Provide accurate and complete information
- Not engage in fraudulent or illegal activities
- Not attempt to gain unauthorized access to our systems
- Not use automated tools or bots to interact with our website
- Respect intellectual property rights
- Not post offensive, defamatory, or illegal content

INTELLECTUAL PROPERTY RIGHTS

All content on vhalam.com, including designs, photographs, text, logos, and product descriptions, is the property of Vhalam or its content suppliers. You may not reproduce, modify, distribute, or transmit any content without prior written permission.

PRODUCT IMAGES AND DESCRIPTIONS

- Product images on our website are for representational purposes.
- Due to variations in lighting and screen settings, actual colors may differ slightly from images.
- We use our best efforts to provide accurate product descriptions.
- Vhalam is not responsible for minor variations in color, size, or appearance of handcrafted products due to the nature of handcrafting.

LIMITATION OF LIABILITY

Vhalam is provided "as is" without warranties of any kind. To the maximum extent permitted by law, we disclaim all implied warranties including merchantability, fitness for a particular purpose, and non-infringement.

Vhalam shall not be liable for:
- Indirect, incidental, special, or consequential damages
- Lost profits or revenue
- Any claim arising from your use of products or the website
- Any claim arising from third-party actions

DISCLAIMER OF WARRANTIES

We make no warranty that:
- The website will be uninterrupted or error-free
- Defects will be corrected
- The website is free of viruses or harmful components

CUSTOMER SUPPORT

For any queries, complaints, or support:

Email: care@vhalam.com
Phone: 8485990114 (10 AM to 7 PM IST)

We aim to respond to all inquiries within 24 hours during business hours.

TERMINATION

Vhalam reserves the right to:
- Suspend or terminate user accounts that violate these terms
- Refuse service to anyone for any reason
- Modify or discontinue services

MODIFICATION OF TERMS

Vhalam may update these Terms of Service at any time without notice. Continued use of the website constitutes acceptance of updated terms. We encourage you to review these terms periodically.

GOVERNING LAW

These Terms of Service are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Surat, Gujarat, India.

SEVERABILITY

If any provision of these terms is found to be invalid or unenforceable, that provision shall be severable and the remaining provisions shall remain in full effect.

COMPLETE AGREEMENT

These Terms of Service, together with our Privacy Policy and Return and Refund Policy, constitute the entire agreement between you and Vhalam.

CONTACT INFORMATION

For any questions about these Terms of Service:

Vhalam
NB Fetawala
Pani ni Bhint, Soni Faliya
Surat, Gujarat, India 395003
Email: care@vhalam.com
Phone: 8485990114 (10 AM to 7 PM IST)