Privacy policy

Last updated: November 09, 2025

INTRODUCTION

Vhalam ("we," "us," "our," or "Company") operates the website vhalam.com ("Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our handcrafted groom's accessories.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Site. By accessing and using Vhalam, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.

INFORMATION WE COLLECT

1. Information You Provide
We collect information you provide directly, such as when you:
- Create an account
- Make a purchase
- Contact our customer service
- Subscribe to our newsletter
- Fill out forms on our website

This may include:
- Name
- Email address
- Phone number
- Postal address
- Payment information (processed securely)
- Delivery address
- Order history
- Communication preferences

2. Information Collected Automatically
When you visit our Site, we automatically collect:
- Browser type and version
- IP address
- Pages visited
- Time and date of visits
- Referring/exit pages
- Device information
- Cookies and similar tracking technologies

HOW WE USE YOUR INFORMATION

We use the information we collect for various purposes:
- Processing and fulfilling your orders
- Sending order confirmations and updates
- Managing returns and refunds
- Providing customer service and support
- Sending promotional emails (with your consent)
- Improving our website and services
- Detecting and preventing fraud
- Complying with legal obligations
- Analyzing usage patterns and preferences

DATA SECURITY

We implement comprehensive security measures to protect your personal information. All payment information is processed securely using industry-standard encryption (SSL). However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

SHARING YOUR INFORMATION

We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Shipping and logistics partners (to deliver your orders)
- Payment processors (to process transactions)
- Service providers who assist in operating our website
- Law enforcement when required by law

All third parties are bound by confidentiality agreements and data protection laws.

COOKIES AND TRACKING

Our Site uses cookies to enhance your browsing experience. Cookies are small files stored on your device. You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality of our website.

YOUR RIGHTS

You have the right to:
- Access your personal information
- Request corrections to inaccurate data
- Request deletion of your information (subject to legal obligations)
- Opt-out of marketing communications
- Request a copy of your data

To exercise these rights, contact us at care@vhalam.com.

THIRD-PARTY LINKS

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of external websites. We encourage you to review their privacy policies before providing personal information.

CHILDREN'S PRIVACY

Our Site is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information and terminate the child's account.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by posting the new policy on our Site with an updated "Last updated" date. Your continued use of the Site constitutes your acceptance of the revised Privacy Policy.

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Vhalam
Email: care@vhalam.com
Phone: 8485990114 (10 AM to 7 PM IST)
Address: NB Fetawala, Pani ni Bhint, Soni Faliya, Surat, Gujarat, India, 395003

COMPLIANCE

This Privacy Policy complies with applicable data protection laws including the Information Technology Act, 2000 and other relevant regulations in India.