Shipping policy
SHIPPING POLICY
Last updated: November 09, 2025
OVERVIEW
At Vhalam, we are committed to delivering your premium handcrafted groom's accessories with utmost care and efficiency. This Shipping Policy details our shipping practices, timelines, and charges.
GLOBAL SHIPPING
Vhalam ships to customers worldwide. We pride ourselves in providing reliable and timely delivery to destinations across the globe.
SHIPPING TIMEFRAMES
1. Domestic Shipping (India)
- Processing Time: 1-2 business days
- Shipping Duration: 5-7 days from dispatch
- Total Delivery Timeline: 6-9 days from order confirmation
2. International Shipping
- Processing Time: 2-3 business days
- Dispatch Time: 5-7 days
- Delivery Time: 7-10 days (approximately)
- Total Delivery Timeline: 14-20 days from order confirmation
Note: These are estimated timelines and may vary based on customs clearance, weather conditions, and unforeseen circumstances.
SHIPPING CHARGES
1. Domestic Shipping
- Charge: FREE for all domestic orders
- All domestic orders ship with free shipping regardless of order value
2. International Shipping
- Charge: Dynamic pricing based on country and region
- Shipping costs are calculated at checkout based on:
* Destination country
* Weight of items
* Shipping service selected
* Regional shipping zones
- Customers can view shipping charges before finalizing payment
3. Cash on Delivery (COD)
- COD option: Available for selected areas
- Additional Charges: Extra charges apply for COD orders
- COD charges are displayed at checkout
SHIPPING METHODS
We partner with reliable courier services to ensure safe and timely delivery of your products. Depending on the destination and order requirements, shipments may be sent via:
- Standard courier service
- Express delivery (where available)
- Premium courier services
ORDER PROCESSING
1. Order Confirmation
- Orders are confirmed immediately after successful payment
- A confirmation email with order details is sent to your registered email address
- Order number and tracking information will be provided
2. Packaging
- All items are carefully packaged to protect them during transit
- Premium packaging is used to ensure products arrive in perfect condition
- Packaging includes protective materials to prevent damage
3. Dispatch
- Orders are dispatched within 1-2 business days of confirmation
- You will receive a shipping notification with tracking details
- Track your shipment using the provided tracking number
TRACKING YOUR ORDER
- Each shipment is assigned a unique tracking number
- Tracking details are sent via email upon dispatch
- You can track your order on the courier's website using the tracking number
- We recommend keeping your tracking number safe for reference
DELIVERY
1. Delivery Address
- Delivery will be made only to the address provided at checkout
- Ensure the address is complete and accurate
- We are not responsible for incorrect or incomplete addresses
- Provide a contact number for the delivery person to reach you
2. Delivery Attempts
- The courier will make reasonable attempts to deliver your order
- If delivery is unsuccessful, they will attempt redelivery
- Contact our customer service if you experience delivery issues
3. Proof of Delivery
- Recipient signature or confirmation is required for delivery
- The delivery person may photograph the package for verification
- Proof of delivery documentation is maintained by the courier
POSTAL DELAYS AND ISSUES
While we strive to deliver within the stated timeframes, occasional delays may occur due to:
- Customs procedures and clearance (for international shipments)
- Weather conditions and natural calamities
- Carrier delays and unforeseen circumstances
- High volume during peak seasons
- Remote or difficult-to-reach locations
Vhalam is not responsible for delays beyond our control. In case of significant delays, please contact us at care@vhalam.com.
LOST OR DAMAGED SHIPMENTS
1. Damaged Items
- If your order arrives damaged, contact us immediately at care@vhalam.com with photographs
- We will arrange for a replacement or full refund
- Return shipping charges will be covered by us
2. Lost Shipments
- If your shipment appears to be lost, contact us immediately
- We will trace the shipment with the courier
- If the shipment cannot be recovered, we will provide a replacement or refund
3. Missing Items
- Verify the package contents immediately upon delivery
- If items are missing from your order, contact us within 24 hours
- Provide photographs and order details for verification
CUSTOMER RESPONSIBILITIES
1. Accurate Information
- Provide accurate delivery address and contact information
- Ensure someone is available to receive the package
- Update us of any address changes before dispatch
2. Risk of Loss
- Products become your responsibility upon delivery
- Once delivery is confirmed, we are not liable for loss or damage
- We recommend inspecting items immediately upon receipt
3. Refused Deliveries
- If you refuse delivery without valid reason, return shipping charges apply
- Reshipping costs will be borne by the customer
COLLECTION POINTS
For customers preferring alternative delivery methods, we offer:
- Delivery to office/workplace
- Delivery to alternative addresses
- Pickup from courier service offices (where available)
Contactus to arrange alternative delivery options.
CUSTOMS AND DUTIES (INTERNATIONAL ORDERS)
1. Customer Responsibility
- International customers are responsible for paying applicable customs duties and taxes
- These charges are determined by the destination country's customs authority
- Vhalam is not responsible for customs charges
2. Customs Clearance
- Import taxes, duties, and brokerage fees are the customer's responsibility
- These charges are not included in the shipping cost
- Customs delays may affect delivery timelines
FREQUENTLY ASKED QUESTIONS
Q: Can I change my delivery address after placing an order?
A: Please contact us immediately at care@vhalam.com if you need to change your address. Changes can be made if the order hasn't been dispatched.
Q: How do I track my shipment?
A: You will receive a tracking number via email upon dispatch. Use this number to track your shipment on the courier's website.
Q: What if my item is not delivered within the stated timeframe?
A: Contact us at care@vhalam.com with your order details. We will investigate and provide you with updates.
Q: Do you offer international shipping?
A: Yes, we ship worldwide with dynamic shipping charges based on destination.
CONTACT CUSTOMER SERVICE
For any shipping-related queries or concerns:
Email: care@vhalam.com
Phone: 8485990114 (10 AM to 7 PM IST)
Address: NB Fetawala, Pani ni Bhint, Soni Faliya, Surat, Gujarat, India, 395003
Our customer service team is available to assist you with any shipping concerns during business hours.
